Frequently Asked Questions
Orders & Shipping
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days within the US. You will receive a shipping confirmation email with tracking information once your order has shipped.
What are your shipping options and costs?
We offer several shipping options at checkout. Standard shipping is a flat rate, while expedited shipping costs are calculated based on your location and order weight. Free standard shipping is available on orders over a certain amount, as promoted on our site.
Can I change or cancel my order?
We process orders quickly to get your items to you fast. Please contact us immediately via the form on our website if you need to make a change. We can only modify orders that have not yet entered the fulfillment process.
Do you ship internationally?
We currently only ship within the United States and its territories.
Products & Sizing
How do I choose the right size for my pet?
Please refer to the specific size chart on each product page. Measure your pet carefully and compare their measurements to the chart for the best fit. If you’re between sizes, we typically recommend sizing up.
Are your products machine washable?
Yes, most of our products are machine washable. We recommend a gentle cycle with cold water and air drying to preserve the quality and graphics. Please check the specific care instructions on the product’s tag or description.
My item arrived damaged or defective. What do I do?
We’re sorry to hear that! Please contact our customer service team within 7 days of receiving your order via the form on our website. Include your order number and photos of the damage, and we will gladly send a replacement or issue a refund.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for items in new, unused condition with original tags attached. The customer is responsible for return shipping costs. Sale items are final and cannot be returned.
How do I start a return?
To initiate a return, please use the contact form on our website. Provide your order number and the items you wish to return. We will process the request and provide you with further instructions.
When will I get my refund?
Once we receive and inspect your return, we will process your refund. It may take 5-10 business days for the refund to appear in your original payment method.
Website & Account
How do I reset my password?
Click “Log in” and then “Forgot your password?” Enter the email address associated with your account, and you will receive a link to create a new password.
How can I track my order?
Click the tracking link in your shipping confirmation email, or log into your account on our website to view your order status.
Wholesale & Promotions
Do you offer wholesale pricing?
We do offer wholesale opportunities for qualified businesses. Please contact us via the website form for more information.
How do I use a discount code?
Enter your promo code at checkout in the field marked “Discount code” or “Promo code” and click “Apply.” The discount will be reflected in your order total.
I have a question that isn’t answered here.
No problem! Our friendly customer service team is happy to help. Please reach out to us via the contact form on our website, and we will get back to you as soon as possible.